Capturing and uploading content in digital formats.Other companies in the CSP Magic Quadrant include IBM, Oracle, and the current leader of the pack, Microsoft. According to Gartner, “content services platforms are the next stage of enterprise content management, representing a shift from self-contained systems and repositories to open services.” Gartner predicts that by the year 2020, 20% of major EFSS and ECM companies will transform their current offerings into content service platforms, while 15% of clients will have dropped their traditional ECM provider.Ĭontent services platforms are typically defined by key capabilities like: Box was featured once again in Gartner’s Magic Quadrant, this time as a Visionary for content services platforms (CSP).
